# BAKARE SIMBIAT OLATOYOSI - Operations & Customer Success Leader | Strategic Planning | Team Leadership
Source: https://hello.cv/simbiatbakare
Lagos

## Links
- Email
- Phone

## About
Highly versatile and results-driven professional with a proven track record in operations management, strategic planning, and team leadership. Adept at leveraging analytical skills and a creative mindset to drive innovative solutions, enhance customer satisfaction, and achieve organizational goals. Passionate about fostering collaborative relationships and continuous improvement to positively impact business success.

## Work
### Contact Agent | Oxygen X Finance
Managed comprehensive inbound and outbound customer service operations, ensuring high standards of professionalism, efficiency, and compliance in financial interactions.
- Delivered exceptional customer service by professionally handling inbound and outbound calls, resolving inquiries efficiently to maintain high client satisfaction scores.
- Maintained meticulous records of customer interactions and payment agreements utilizing CRM and collections software, ensuring data accuracy and compliance with financial regulations.
- Educated clients on complex payment terms, loan agreements, and non-payment consequences, fostering understanding and adherence to financial commitments.
- Achieved daily and monthly recovery targets and key performance metrics, including call handling time and customer satisfaction, consistently meeting compliance standards.
- Collaborated with team members to significantly improve call-to-payment conversion rates through strategic implementation of effective and friendly communication tactics.
- Enhanced customer satisfaction scores by 25% within six months through a personalized service approach and proactive issue resolution, ensuring prompt and effective support.
- Spearheaded the redesign of the customer complaint resolution process, reducing average resolution time from 48 hours to 24 hours and increasing customer retention rates by 15%.
### Sales Team Lead | Shop with Mide
Led sales initiatives and business intelligence efforts, optimizing inventory management and driving strategic application development to enhance operational efficiency and sales performance.
- Spearheaded the company's business intelligence initiative, transforming raw data into actionable insights to inform strategic decision-making and improve sales outcomes.
- Monitored and optimized inventory levels, ensuring consistent stock availability to fulfill customer orders efficiently and minimize stockouts.
- Orchestrated the development and execution of strategic business intelligence applications, enhancing data-driven decision-making across the sales team.
- Collaborated cross-functionally to maintain accurate inventory levels, streamline order completion processes, and effectively resolve item-related issues.
- Calculated precise order totals, updated customer accounts, and meticulously managed product records to ensure accurate financial reporting and inventory control.
- Trained and mentored a team of 10 customer service representatives, improving technical knowledge and communication skills, resulting in a 20% boost in team productivity and accuracy.
- Consistently surpassed monthly sales targets by 20% through strategic upselling and deep product knowledge, recommending complementary products and services.
### Administrative Assistant (NYSC) | Oyo SUBEB
Provided comprehensive administrative support, enhancing operational efficiency, managing documentation, and facilitating seamless communication for staff and stakeholders.
- Enhanced operational efficiency by implementing streamlined schedules, coordinating documents, and allocating resources to support departmental demands effectively.
- Managed the reception area to ensure a positive first impression for all visitors, reflecting professional organizational standards.
- Drafted and produced official letters and memoranda, ensuring clear and timely communication of decisions to internal and external stakeholders.
- Efficiently routed officer correspondence, critical documents, and messages to the appropriate departments and staff members, improving information flow.
- Organized and maintained comprehensive filing systems, sorted and delivered mail, and managed overall office organization, ensuring accessibility and order.
### Classroom Teacher | Agbabiaka Senior Secondary School
Delivered engaging instruction and tailored educational support, focusing on improving student comprehension, critical thinking, and overall academic performance.
- Improved student test scores by implementing targeted tutoring sessions focused on reading comprehension and critical thinking skills.
- Leveraged educational technology to create dynamic learning environments, providing students with accessible information and enhancing engagement.
- Identified diverse learning needs and developed fun, engaging activities that fostered student advancement and boosted confidence in subject comprehension.
- Created tailored lesson plans and comprehensive study guides, providing essential support and resources to students in specific areas of study.
- Successfully built constructive relationships with school staff, enhancing workforce engagement, commitment, and flexibility across the institution.
### Finance Intern | Ilorin Microfinance Bank
Managed a portfolio of corporate clients, provided tailored banking solutions, conducted financial analysis, and built strong relationships with key stakeholders.
- Managed a diverse portfolio of corporate clients, understanding their unique financial needs and delivering tailored banking solutions to support their objectives.
- Built and maintained robust relationships with key stakeholders, including C-level executives and decision-makers, fostering trust and long-term partnerships.
- Identified and promoted cross-selling opportunities for a wide range of banking products and services, contributing to business growth.
- Conducted thorough financial analysis and risk assessments to evaluate creditworthiness, successfully proposing suitable financing options for clients.
- Collaborated with internal teams to ensure seamless client onboarding, service delivery, and efficient problem resolution, enhancing client satisfaction.
- Established lasting client relationships through consistent follow-ups, personalized interactions, and exceptional service delivery, contributing to a 30% increase in repeat business.
### Sales Representative & Accountant | Tmide Collectibles Boutique
Managed dual roles in sales and accounting, driving market growth, ensuring financial accuracy, and enhancing customer satisfaction through proactive engagement and process improvement.
- Conducted comprehensive market research and analysis to identify potential new markets and growth opportunities, informing strategic sales initiatives.
- Managed and prioritized multiple tasks across sales and accounting functions, consistently meeting deadlines and addressing customer needs effectively.
- Maintained a positive and professional demeanor in all customer interactions, upholding company values and contributing to a positive brand image.
- Ensured all sales activities adhered to applicable laws and regulations, mitigating risks and maintaining compliance standards.
- Actively solicited and implemented customer feedback to continuously improve sales processes and enhance overall customer satisfaction.
- Contributed valuable insights and feedback on sales performance and customer needs during team meetings, influencing strategic adjustments.

## Volunteer
### First Aider | Nigerian Red Cross Society
Provided critical first aid and emergency response, ensuring patient safety, accurate information relay, and community health education.
- Adhered strictly to decontamination and mandatory reporting procedures when managing infectious cases, ensuring safety and compliance.
- Maintained clear and timely communication with dispatchers and treatment center personnel, providing crucial information about emergency situations.
- Conveyed detailed information regarding patient conditions and field treatments to medical facility staff, ensuring seamless continuity of care.
- Implemented emergency airway management and heart monitoring techniques at incident scenes and during patient transport, stabilizing critical situations.
- Provided effective medical advice to community members by discussing medical histories and offering informed health guidance.
- Educated patients on medication therapy, proper nutrition, and fitness, promoting overall health and well-being.

## Education
### University of Ilorin | Business Education

## Languages
- English

## Skills
### Customer & Client Relations
- Customer Service
- Client Relations
- CRM Software
- Stakeholder Management
- Conflict Resolution
- Customer Satisfaction Enhancement
- Relationship Building
### Leadership & Teamwork
- Team Leadership
- Team Building
- Mentorship
- Cross-functional Collaboration
- Workforce Engagement
- Problem-Solving
### Communication & Professionalism
- Oral Communication
- Written Communication
- Networking
- Professional Demeanor
- Reporting
### Technical Proficiency
- Microsoft Office Suite
- CRM Systems
- Basic IT Management
- Collections Software

## Source
Read this profile on Hello.cv: https://hello.cv/simbiatbakare
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